What can we help with?
Account or access
Sign-in trouble, early access, or account changes.
Workout or video
A stuck upload, processing problem, result question, or deletion request.
Privacy
Access, correction, deletion, or a question about how your video is handled.
Safety or challenge
Report an unwanted challenge, impersonation, harassment, or other urgent concern.
For faster help
Write from the email connected to your account when possible. Include your name or nickname, the approximate workout date, what you expected, and what happened. For a deletion request, say whether you want a specific workout, an active challenge, or your account information deleted. Do not attach the video itself.
Email player supportQuick answers
Are my training videos public?
No. They are private by default. Another player sees something only when you deliberately share a challenge.
Do you sell my videos?
No. We do not sell videos or personal information, and we do not share them with advertisers.
Do my videos improve FootyTekniq?
Yes. Uploads and derived motion data may train, test, evaluate, and improve FootyTekniq's soccer-analysis models and features. This internal use does not make a video public or permit advertising use.
Does anyone process my video?
Our storage, hosting, and video-processing providers handle it only to operate FootyTekniq. See the Privacy Notice for the current provider list.
How do I delete a workout?
Use an available delete control for an eligible completed or failed workout, or email us from your account address with the approximate workout date. A workout still processing may need to finish or be cancelled first.